Theft Claims Management
SimSure is now phone‑exclusive - you can only access it through the in‑game phone app.

Burglary Claim

After a burglary, please contact the Non‑Emergency Police through the Household tab on your phone.

They’re available 9am–5pm every day.

You’ll receive a notification once an officer has been assigned to your case.

 Follow Up

An unknown number will call you the next day to follow up. After a brief set of questions, the officer will either close the case or arrange an appointment at the station.  You will find your appointment time on your calendar.

Appointment Time

When it’s time for your appointment, you’ll get a notification to attend or cancel.

Your Sim will travel to the police station rabbit hole. After roughly an hour, they’ll return and you’ll receive a notification with your case result and crime number.

Submitting Claim 

You can then submit your home insurance claim via:

Phone → Coverage & Services → Claims Management → Home Claims → Burglary & Theft.

You’ll need to confirm that you want to proceed with your claim, and you’ll then receive a notification letting you know it’s been successfully submitted. 

You will later receive a message to say your claim has or has not been approved and payment is on it ways 

Once payment is received your claim is complete