Fire Claims Management
SimSure is now phone‑exclusive - you can only access it through the in‑game phone app.

Fire Claims Management

You can manage all SimSure claims in one central section.

Claims can be made for:

• Death of a Sim

• House Fire

• Burglary

• Pet Damage

All of these claim types are handled through the same Claims Management area, making it easy for your Sims household to submit and track any incident.

Claim Eligibility Depends on Your Plan

The types of claims your household can make will always depend on which House Insurance plan you purchased.

For example:

Essential Home  

• Covers Fire only — so you can only make Fire Claims.

Safe Haven  

• Covers Fire + Theft — so you can make Fire Claims and Burglary Claims.

Fire Claim – Booking Inspection Stage

After your claim has been received, there will be a short wait.

You will then get a notification telling you that you need to book a Fire Assessment.

To do this:

• Go to the Household menu

• Find Fire Inspection

• Select it to book your assessment

Once selected, you will receive a pop‑up in the top‑right corner showing the day and time of your appointment.

Fire Claim – Inspector Visit

When your Fire Inspector arrives, you will receive a notification letting you know they are on the lot.

There are several interactions available with the inspector:

Ask About Fire Report   - Information only.
Ask What Happens Next  - Information only.
Suggest More Generous Damage Evaluation  - Bribe — Costs §1000.
Discuss the Fire  - This is the MOST important interaction.  

If you do not complete Discuss the Fire, your household will not receive a pay-out.

Discussing the Fire (Required)

When you begin Discuss the Fire, your Sim will be given a choice of Assessment Type, depending on their traits:

• Truthful

• Creative

Whichever path you choose, the inspector will ask the same set of questions:

• Location of the Fire?

• Smoke Alarm Installed?

• Ceiling Sprinkler?

• Fire Extinguisher Installed?

Answering these questions completes the assessment.

Once you have finished, you may dismiss (fire) the inspector, unless you want to use the optional interactions first.

Once you dismiss (fire) the inspector, you will receive a notification confirming that it is now safe to replace your damaged items.

Fire Claim – Damage Report & Claim Closure

After a wait, you will receive your SimSure Damage Report.

This report is based entirely on the choices you made when you discussed the fire with the inspector — including your assessment path (Truthful or Creative) and the answers you provided.

Next, you will receive a notification confirming that your claim is closed and your money has been issued to your household account.